About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role
The Analytics Business Partner (Practices) is a domain-aligned role responsible for translating data into actionable, strategic insights that support Node4’s Practices function, encompassing Delivery, Support, and Customer Success.

Embedded within the Practices function, the Analytics Business Partner acts as a trusted advisor to senior leaders by combining deep operational understanding with strong analytical capability and hands-on expertise in Power BI modelling and reporting.

This role goes beyond descriptive reporting. The Analytics Business Partner is accountable for:

• Building and maintaining Power BI semantic models

• Developing executive-grade reports and dashboards

• Delivering forward-looking, insight-led analysis that informs operational, commercial, and strategic decision-making

• Driving improvements in service performance, customer outcomes, resource utilisation, and operational efficiency

• The role works closely with Practices leadership, the Data Platform team, and junior analytics roles to ensure insights are trusted, relevant, and aligned to Node4’s strategic priorities.

Responsibilities

Strategic Business Partnering

• Act as the primary analytics partner for the Delivery, Support, and Customer Success leadership teams

• Build strong, trusted relationships with senior stakeholders across Practices

• Develop a deep understanding of operational processes, service delivery models, customer success objectives, and associated KPIs

• Influence decision-making through insight-led recommendations rather than simply providing data

• Ensure analytics activity supports operational excellence, customer retention, customer satisfaction, service performance, and profitability objectives

• Support strategic initiatives through analysis of operational performance, customer outcomes, capacity, and service efficiency

Analytics Delivery & Enablement

• Translate business questions into analytical approaches, models, and meaningful outputs

• Design, build, and maintain Power BI semantic models to support analytical and reporting needs

• Define and own measures, calculations, and KPI logic (including DAX) in partnership with stakeholders

• Ensure models are performant, scalable, and aligned to agreed business definition

• Develop high‑quality Power BI reports and dashboards, including senior leadership and board‑level reporting

• Drive consistency of KPIs and performance measures across Delivery, Support, and Customer Success teams

• Support the transition from manual or fragmented reporting to scalable, insight‑driven solutions

Insight & Analysis

• Deliver tailored, domain‑specific insights that drive commercial, operational, and strategic outcomes

• Move beyond descriptive reporting toward diagnostic, predictive, and forward‑looking analysis

• Proactively identify trends, risks, and opportunities before they surface as requests

• Own the analytical narrative for the domain, including interpretation, insight, and recommendation

Collaboration & Governance Support

• Work closely with the Data Platform team to ensure high‑quality, trusted data underpins insights

• Support data governance initiatives by highlighting data quality issues, definition gaps, and ownership questions (without owning governance execution)

• Champion data literacy by helping stakeholders understand and use insights effectively

Leadership & Mentorship

• Provide analytical oversight and direction to junior analysts supporting the domain

• Review and assure the quality of analytical outputs, including BAU reporting where applicable

• Promote best practices in analytics, visualisation, and insight storytelling

What will you bring?

• 3 to 5+ years’ experience in analytics, business intelligence, operational analytics, or data analysis roles

• Proven experience building Power BI semantic models and reports

• Strong DAX and data modelling capability

• Experience partnering with senior stakeholders and influencing decisions with data

• Ability to translate complex analysis into clear, compelling insights

• Excellent communication and data storytelling skills

• A proactive, curious mindset with a focus on impact rather than output

Desirable Skills & Qualifications

• Experience working in a business‑partner or embedded analytics model

• Experience within Managed Services, IT Services, Customer Success, Service Delivery, Support Operations, or Professional Services environments

• Exposure to predictive analytics, forecasting, or advanced analytical techniques

• Experience working with Microsoft Fabric and/or Power BI

• Understanding of operational service management frameworks and performance measures

• Experience analysing customer lifecycle, retention, utilisation, service performance, or project delivery data

Highly desirable Microsoft certifications:

• Fabric Analytics Engineer Associate

• Power BI Data Analyst Associate

What can we offer you?

• Hybrid Working

• Private Medical Insurance or Company Paid Health Cash Plan

• Employee Assistance Program

• 25 days holidays plus your birthday off

• Option to purchase additional holiday (up to 5 days)

• Company Pension Scheme

• Life Assurance x 4

• A diverse workforce

• Employee investment with Node4 training Academy

• Family savings and shopping discounts through the Node4 benefits portal.

• Discounted Gym Membership

• Modern facilities with open and welcoming breakout areas

• Company Social events

• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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