Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

At Node4, we’re passionate about delivering cloud services that our customers can truly rely on. With our own UK data centres, national MPLS network and a broad portfolio spanning Cloud, Connectivity, Managed Services and Unified Communications, we’re continuing to grow at pace.

We’re now looking for a Cloud Support Team Leader to play a key role in that journey. You’ll combine strong technical knowledge with confident people leadership, setting the standard for service excellence while developing and motivating a high-performing cloud support team.

As our Cloud Support Team Leader, you’ll take ownership of the day-to-day operation of our cloud support team, making sure our customers receive a consistently excellent experience.

You’ll:

• Lead, mentor and develop a team of Cloud Support Engineers

• Oversee cloud service incidents, requests and escalations, ensuring timely and effective resolution

• Own and manage client escalations, setting exceptional service as the standard

• Define, manage and deliver against SLAs across cloud services

• Work closely with Product and Delivery teams to improve services and embed best practice

• Represent Node4 in service review meetings and actively engage with customers on priorities

• Monitor performance, identify improvements and drive continuous improvement initiatives

• Ensure security policies, patching and compliance standards are met across client environments

• Support service transition from Project Delivery into Operations

• Run regular team meetings, performance reviews and set clear KPIs

• Keep up to date with cloud technologies, trends and certifications

What will you bring?

You’re a confident communicator and natural leader who enjoys balancing people leadership with technical problem-solving. You thrive in a fast-paced environment and take pride in getting things right first time.

Essential skills & experience:

• Proven leadership experience within a cloud or technical support environment, with a strong focus on developing and mentoring people

• Excellent written and verbal communication skills, with the confidence to engage across technical and non-technical audiences

• Strong time management, organisation and prioritisation skills in a fast-paced, customer-focused environment

• A proactive mindset with the ability to work to tight deadlines and manage multiple priorities

• High attention to detail and a right-first-time approach

• Solid experience working within an ITIL environment with ITIL Level 3 certification (or equivalent)

Technical capability (essential):

• Strong hands-on knowledge of cloud platforms, including:

  • Private Cloud technologies such as VMware and vCloud Director

  • Public Cloud platforms including Microsoft Azure and AWS

• Experience working within a Managed Service Provider environment

• Background as a Cloud Support Engineer or similar technical role

• Strong technical problem-solving skills combined with the ability to make sound leadership decisions

What can we offer you?

• Hybrid Working

• Private Medical Insurance or Company Paid Health Cash Plan

• Employee Assistance Program

• 25 days holidays plus your birthday off

• Option to purchase additional holiday (up to 5 days)

• Company Pension Scheme

• Life Assurance x 4

• A diverse workforce

• Employee investment with Node4 training Academy

• Family savings and shopping discounts through the Node4 benefits portal.

• Discounted Gym Membership

• Modern facilities with open and welcoming breakout areas

• Company Social events

• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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