Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

We are seeking a skilled and experienced 3rd Line Engineer to join our IT team. The successful candidate will be responsible for resolving 3rd line support issues, ensuring the stability and performance of IT systems and networks, and collaborating closely with the wider IT support team. Additionally, the role involves maintaining, optimizing, and managing key monitoring platforms, including N-able N-central, N-sight, and ManageEngine Site24x7.

What will you bring?

3rd Line Support:

• Diagnose and resolve complex technical issues escalated from 1st and 2nd line support teams.
• Provide guidance and mentorship to junior team members on technical matters.
• Perform root cause analysis to prevent recurring issues and implement long-term fixes.

Monitoring Platforms Management:

• Configure, maintain, and optimize monitoring platforms such as N-able N-central, N-sight, and ManageEngine Site24x7 to ensure continuous service availability and performance.
• Develop and implement monitoring rules, alerts, and dashboards tailored to business needs.
• Analyse monitoring data to proactively identify and resolve potential issues.
• Design and implement automation / scripts to resolve issues before they become a problem.

System Maintenance and Optimisation:

• Deliver, patching, and configuration changes to client systems.
• Ensure the stability, security, and compliance of systems under your purview.
• Collaborate with other teams to implement changes and upgrades with minimal disruption to operations.

Documentation and Reporting:

• Maintain accurate documentation of troubleshooting steps, configurations, and changes.
• Generate detailed reports on system performance, incidents, and resolutions.

Stakeholder Communication:

• Act as a point of contact for escalated issues and critical incidents.
• Communicate effectively with technical and non-technical stakeholders.

Required Skills and Qualifications

• Proven experience in a 3rd Line Engineer role or minimum of 2 years served in a 2^nd line role.
• Strong expertise in troubleshooting and resolving complex technical issues.
• Hands-on experience with monitoring platforms, particularly N-able N-central, N-sight, and ManageEngine Site24x7.
• Proficiency in managing and maintaining Windows based systems.
• Knowledge of networking concepts, protocols, and troubleshooting (e.g., TCP/IP, DNS, VPN).
• Experience with scripting and automation (e.g., PowerShell) is a plus.
• Excellent communication skills and a proactive problem-solving attitude.
• Relevant certifications (e.g., Microsoft, CompTIA, ITIL) are highly desirable.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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