Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The SMB Account Manager is responsible for ongoing account management, client support
and expansion of opportunities through cross-sell and up-sell within the higher opportunity accounts. The role reports directly into the Head of Sales.

What will you do?

Strategy & Planning:
• Foster and maintain business relationships with existing clients and contracts across
an organisation
• Collaborate with Renewal Rep to ensure account retention
• Collaborate with other roles as required to achieve account and client objectives, and
maintain client satisfaction inline with NPSe
• To have active ADP’s for strategic accounts

Data & Insights:
• Fulfill transactional business within assigned set of accounts
• Apply both product and IT services market knowledge to the understanding of
customer needs to sell solutions
• Find incremental cross-sell / up sell opportunities to help customers enhance their
capabilities
• Use Node4 sales tools and methodology to effectively manage client and opportunity
data
• Develops the most suitable IT services product solutions for prospects
• Keep up with trends in related industry and competitors

What you will bring

• Professional Experience: Strong operations background within the tech industry.

• Education: Bachelor's degree in Business, Sales/Marketing, or related discipline;

• Technical Skills: Proficiency in Microsoft Office; Expert with Microsoft Word or
Powerpoint; Proficiency with Customer Relationship Management Communication:
Advanced verbal and written communication skills; Advanced presentation skills;
Business Acumen

• Executive Presence: Able to effectively influence C-suite peers and collaborate
effectively with Heads of Marketing and Sales

• Additional Criteria:

Technology enabled outcomes

• Experience of optimising and modelling data to support operations effectively– data
driven decision making measured against KPIs and ROI

• Matrix management experience across marketing, sales, product & channel

• Experience of working with ambiguity and in driving an agenda across conflicting
priorities and influencing teams outside direct management

Personal competencies

• Strong communication skills with the ability to lead by example and collaborate
effectively with all stakeholders

• Ability to create a fast-paced, proactive and collaborative environment always striving
for excellence and growth

• A ‘customer-centric’ (ESaaS) mentality and experience driving audience-based
initiatives

• Outstanding communication, presentation, and ability to work collaboratively with
others

• A natural collaborator who can build strong relationships across Node4

• A team player that is passionate about delivery. Will need to be ‘hands on’ when
appropriate and not defer to delegation

• Ability to prioritises various workstreams and good time management skills

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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