We are home to a committed, talented and diverse workforce that is getting bigger all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to progress, learn and evolve alongside us.

Our values are our collective beliefs that shape our identity, behaviour, and relationships. They reflect what we stand for, influence our culture and serve as the foundation of our brand.

They are… Innovation Passion Trust

JOB OVERVIEW / OBJECTIVE

As a D365 Business Central Customer Support Consultant, you will be the point of contact to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to team leads or managers. An excellent line of communication must be always upheld with team members and clients to ensure the highest level of customer service.

The ideal candidate for this role will be an approachable and pro-active problem solver with a good understanding of Microsoft dynamics NAV/Business Central and related products. The successful candidate can join the team in a remote or hybrid capacity however may on occasion be called into our offices in the UK as needed.

Overall, our customer support consultants are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.

WHAT YOU WILL BRING 

• The drive to continually progress skills year on year and keen to learn.
• Excellent attention to detail with a methodical approach to tasks.
• Ability to adapt to new and unfamiliar technologies quickly.
• Excellent self-driven time management skills applied when delivering support services.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels.
• Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
• Excellent punctuality skills relating to customer and non-customer engagements.
• Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
• Contribute to new ideas for support and managed services.

ESSENTIAL CRITERIA

Excellent customer service skills & confident relationship creator.

2 years Dynamics NAV/Business Central experience & familiarity with common third-party products.

An enthusiasm and a passion for Microsoft Dynamics

MB-800 Certification preferable.

Initiative and proactive approach with experience working from and with a support desk.

The ability to work on your own and be an approachable team player.

Natural ‘can do’ attitude & analytical approach to issues.

WHAT WE CAN OFFER YOU

Hybrid Working

Private Medical Insurance or Company Paid Health Cash Plan

Employee Assistance Program

25 days holidays plus your birthday off

Option to purchase additional holiday (up to 5 days)

Company Pension Scheme

Life Assurance x 4

A diverse workforce

Employee investment with Node4 training Academy

Family savings and shopping discounts through the Node4 benefits portal.

Discounted Gym Membership

Modern facilities with open and welcoming breakout areas

Company Social events

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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