Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As our ServiceNow System Manager, you’ll be a key figure in shaping our platform’s product vision, roadmap, and performance working closely with Product Owners, developers, and stakeholders. You’ll drive adoption, innovation, and continuous improvement, ensuring ServiceNow becomes a cornerstone of service excellence at Node4.

Key Responsibilities:

• Define and communicate the ServiceNow product vision, aligned with market trends and business goals
• Own and manage the product roadmap, prioritising features for maximum value
• Lead workshops and gather requirements across internal and client-facing stakeholders
• Create and maintain process maps, aligning business needs with ServiceNow capabilities
• Collaborate with development teams to deliver features, set acceptance criteria, and ensure timely releases
• Champion the platform internally and lead Service Desk as a Service implementation for clients
• Analyse usage, licensing, and performance data to inform strategic decisions
• Embed ITIL v4 best practices into platform governance

What will you bring?

• Strong experience in platform or product management, ideally within SaaS or enterprise software
• Strong understanding of the ServiceNow platform, modules, and integrations
• Excellent stakeholder engagement and communication skills
• Experience across project lifecycles (Agile, Waterfall, DevOps)
• ITIL v4 Foundation certification (required)
• ServiceNow certifications (e.g., Implementation Specialist, Product Owner) — highly desirable

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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