Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

Manage, support and develop the Node4 LogicMonitor platform helping internal teams and external customers make best use of the platform.

Responsibilities

• Subject Matter Expert: Act as the primary subject matter expert for Node4s LogicMonitor deployment, keeping up to date with new releases of LogicMonitor and new features.

• User Guidance: Provide support and training to end users of the platform, helping them make best use of the platform.

• Troubleshooting: Diagnose and resolve technical issues related to data source collections, collector deployments, alerting rules and integrations, user accounts and access.

• Data Source Development: Design, implement, and maintain LogicMonitor datasources to cover the evolving requirements of the business.

• Dashboard and report creation: Design and create dashboards and reports to expose the metrics to end user requirements ensuring data visibility and accessibility for decision making.

• API integration: Write scripts to extract data or perform bulk operations against LogicMonitor resources.

What will you bring?

As Logicmonitor Subject Matter Expert you will need knowledge of many scripting languages and management systems. . These include::-

• Management Protocols: Proficient in network management protocols including: SNMP, WMI, REST and SOAP APIs, PowerShell, Syslog

• Monitoring and Incident Management: Strong understanding of alerting mechanisms and event management processes. Familiarity with ITIL best practices and frameworks. Knowledge of Configuration Management Database (CMDB) concepts and practices.

• Scripting and Development: Proficient in scripting languages including: GroovyScript for developing custom data sources in LogicMonitor. JavaScript for custom user facing API integrations. Python for automation, data manipulation, and scripting tasks.

Technical Skills:

• Ability to design and implement monitoring solutions across various platforms.

• Experience in troubleshooting and resolving issues related to network and system monitoring.

• Knowledge of system performance metrics and data analysis techniques.

Soft Skills:

• Excellent communication skills for interacting with technical and non-technical stakeholders.

• Strong problem-solving skills with a focus on continuous improvement.

• Ability to work collaboratively in cross-functional teams and manage multiple priorities.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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