Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

We are looking for somebody to join our fast-growing Service Desk team as a Dynamics 365 CE And Power Platform Support Consultant. Our Service Team specialise in and manages a range of Dynamics products including; CE, PowerApps, Dynamics 365 BC and F&O. This role can be performed remotely with travel to Node4 offices and client sites.

As the single point of contact between the end-customer and the service being provided, you will deliver a customer-centric service by managing communications professionally and progressing tickets in accordance with agreed Service Level Agreements while demonstrating excellent customer service skills. The role will require good working knowledge of Dynamics products with a specific focus on CE and Power Apps.

What will you bring?

• An understanding of ITIL best practice is preferred. The drive to continually progress skills year on year.
• Exercises good judgement, knows when to flag issues and when to deal with independently.
• Process Driven – you will understand the importance of efficient processes to ensure that we can provide great service. We adopt the ITIL4 methodology within our service desk.
• Confidence – the role does demand that you are comfortable talking to business stakeholders where you are leading both the input and the output. Confidence to challenge colleagues, confidence to articulate a different view, whilst ensuring everyone remains engaged throughout.
• Training – as a confident operator, you are able to produce training materials and deliver training to users, so they are capable of operating within the Microsoft platform.

Essential Criteria

• You will have ideally up to 3 years of experience in a service focused role providing applications support on CE/CRM/Power platform.
• Preferably you will have a minimum of 12 months’ experience working within a Service Desk environment.
• Confident nature with professional interpersonal communication skills. You will have the ability to talk about technology, using business concepts that resonate with business stakeholders.
• Stakeholder Management – Excellent verbal and written communication skills at all levels, you will also be good at documentation and have an eye for detail.
• An enthusiasm to progress a career within a professional Dynamics Customer Engagement context.
• Comprehensive knowledge of CRM.
• Experience in administrating SharePoint.
• Must hold or be able to successfully achieve and maintain NPPV3 with SC.

Desired Qualifications

• ITIL Foundation Exam –passed or would be expected to pass after joining.
• Microsoft –ideally you will have achieved professional certification (PL-200) or working towards the exam.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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