Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the Role

As an Engagement Manager Team Lead, you will be at the heart of client engagement and customer service excellence at Node4. This is a leadership role that emphasises both strategic oversight and hands-on management of client relationships to ensure optimal service delivery.

Key Responsibilities: 

As a Team Lead

• Lead a team of around 5 Engagement Managers dedicated to becoming trusted advisors to their customers
• Support the team with customer and internal escalations
• Assist your team with their development planning, and helping them to achieve their potential
• Regular catch-ups and Support
• Conduct 6 monthly formal reviews
• Building strong internal relationships with other teams

As an Engagement Manager

• Have a smaller set of your own customer look after
• Keeping your customers up to date with the latest updates and technologies; Node4 software and third-party solutions through regular engagement, we do love a site visit!
• Understanding your customer’s business inside and outside and building an Account Plan for them to help them improve processes and help their business succeed.
• Introducing new tools and products, pushing forward any necessary changes utilizing the many great services we have within the Node4 group.
• Priority on understanding the customer needs and finding a way to help make the system work for them
• Updating the CRM system
• Identify commercial opportunities and raising change requests
• Ultimately be the customers’ trusted advisor and the conduit between Node4 and the customer

What Will You Bring?

• Proven experience in client management or a related field, with a focus on service excellence.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication skills, both verbal and written.
• Organised and efficient, with strong time management abilities.
• Proactive and self-motivated, with a continuous desire for self-learning and improvement.
• Confident in building and maintaining relationships, both over the phone and face-to-face.
• Ability to work independently and collaboratively as part of a team.
• Understanding of business processes and client needs, with the ability to align them with Node4's offerings.

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why Join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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