Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As an NAV/Business Central Telephone Engagement Manager you will be at the forefront of Customer Service Excellence!

This is not a sales role. We believe in nurturing relationships, providing exceptional service, and delivering value, letting the sales aspect naturally follow. We’re looking for a Telephone Engagement Manager who is friendly, organised, and dedicated.

We look after over 750 NAV/Business Central customers, and pride ourselves on having Engagement Managers who understand their customers and understand how customers can better utilise their system to its full potential.

Key responsibilities:

• Looking after your own set of telephone accounts.
• Keeping your customers up to date with the latest updates and technologies; Node4 software and third-party solutions through regular engagement
• Understanding your customer’s business and building an Account Plan for them to help them improve processes and help their business succeed.
• Supporting the other Engagement Managers with ‘Engagement Manager Cover’ when they are onsite; help with escalations and urgent requests.
• Introducing new tools and products, pushing forward any necessary changes utilizing the many great services we have within the Node4 group.
• Priority on understanding the customer needs and finding a way to help make the system work for them
• Coordinating change requests internally with our Projects Team
• Establishing dynamic working relationships with other teams across Node4
• Updating the CRM system
• Identify commercial opportunities and raising change requests
• Ultimately be the customers’ trusted advisor and the conduit between Node4 and the customer

What will you bring?

• Curiosity and strong desire for self-learning
• · Understanding of Business Processes
• · Excellent customer service skills
• · Organised and efficient at managing time
• · Self-motivated & Proactive
• · Confident relationship creator
• · Confident on the phone
• · Initiative and proactive approach
• · The ability to work on your own and an approachable team player
• · Hard working, flexible and objective

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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