Modern Work Engineer - Collaboration
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As a Modern Work Collaboration Engineer you will be delivering complex projects to our customers, mainly relating to voice, video, customer contact and real-time communications solutions. During this process the role requires discussion with the customer to determine the exact requirements, and then deployment of the relevant solution. Post deployment, the Project Engineer will handover the system to the Support team, but may be called upon for assistance for any complex issues. This will be a remote role with some travel to client site.
This role is varied and requires people with a logical approach and the ability to quickly learn new systems and solutions. The successful candidate will be required to provide and promote a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
What will you bring?
- Confident, self-assured ability to communicate effectively with technical and non-technical stakeholders.
- Strong analytical ability to support complex problem solving and presentation of issues and solutions into focused, structured content for both technical and non-technical audiences.
- Exceptional customer facing skills that promote a positive, collaborative, and productive professional relationship.
- Demonstrable professional experience with multiple networking technologies at an advanced professional specialism in at least one technology, including evidenced delivery and operational support experience with varied and complex environments and critical infrastructure with demanding SLAs.
- Experience of working in regulated change management environments based on ITIL principles.
- Experience of installation and configuration relevant solutions.
- Strong knowledge of Microsoft technologies (M365/O365, Office, Teams, Azure, etc) would be a key advantage.
- Knowledge of Cisco Collaboration tools.
- Knowledge of SIP and VoIP technology would be beneficial, but not essential.
- Ability to debug solutions using packet captures.
- General IP networking skills.
- Ability to communicate well with customers, in particular translating technical information into language used by non-technical people.
- Flexibility and willingness to embrace new technology.
- Analytical and customer focused.
- High attention to detail.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
TAKE A LOOK AT OUR STORY
- Department
- Digital Practice
- Role
- Collaboration
- Locations
- United Kingdom
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Modern Work Engineer - Collaboration
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