Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role
As an Apprentice Service Desk Analyst you will be the entry point for all requests and tickets, while also working closely other Service Desk Analysts to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.

During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills. Work based experience will be supported by day release to attend theory sessions and complete Microsoft exams. Overall, our apprentice service desk analysts are a focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.

This a ongoing Register Your Interest Application, we have cohorts of Apprentices joining in March and September every year, our Talent Acquisition team will reach out to you closer to the time in regards to your application. 

What will you bring?

• Excellent self-driven time management skills applied when delivering support services.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels.
• Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
• Excellent punctuality skills relating to customer and non-customer engagements.
• Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.

Essential Criteria

• Able to evidence excellent customer service skills.
• Possess a passion for IT and keen to progress.
• GCSE English and Maths Grade 4 or above.
• A desire to complete the apprenticeship entirely.
• Must be able to travel to Derby/Stafford periodically for training.
• Must be able to attain or hold NPPV3 + SC Clearance (this means you must have lived within the UK for the last 5 years not having left for any longer than 3 months).

What can we offer you?

• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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