Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

A Service Desk F&O (Finance and Operations) Consultant provides technical support to end-users and other team members using Microsoft Dynamics 365 Finance and Operations and or AX. This includes resolving system issues, troubleshooting errors, and helping users navigate the software. In this role you'd form part of Node4’s Service Team in the digital apps space and act as a 2nd and 3rd line support team, as such the role entails an excellent level of service, technical experience and collaborative skills. You will be expected to work with colleagues to triage, investigate, resolve tickets. You will also be expected to help manage our change enablement process relating to your relevant skill set. The successful candidate can join in a remote capacity, however may on occasion be called into our offices in the UK as needed. This is a 12 month fixed term contract to cover Maternity leave.

As the single point of contact between the end-customer and the service being provided, Node4 Service Desk Consultants deliver a customer-centric service by managing communications professionally and progressing tickets in accordance with agreed Service Level Agreements. Essential skills and experience

What will you bring?

• You will have experience in a service focused role providing applications support on Microsoft Dynamics F&O and or AX. 
• Preferably you will have a minimum of 12 months’ experience working within a Service Desk environment. 
• Microsoft –ideally you will have achieved professional certification or working towards the exams: o MB-300: Microsoft Dynamics 365 Core Finance and Operations o MB-500: Microsoft Dynamics 365: Finance and Operations Apps Developer 
• Confident nature with professional interpersonal communication skills. You will have the ability to talk about technology, using business concepts that resonate with business stakeholders. 
• Proactive communicator and willing to share information. Good verbal and written communication skills are essential. 
• Exercises good judgement, knows when to flag issues and when to deal with independently. 
• An enthusiasm to progress a career within a professional Dynamics F&O context. 
• ITIL Foundation Exam –passed or would be expected to pass after joining. 

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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