Become a change maker and the join Node4 Group.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
The Senior Incident & Problem Manager will provide and promote a professional, high quality, client focused service to our clients and partners, ensuring industry-leading levels of customer satisfaction. Working as part of the Service Management function, you will be responsible for managing the Incident & Problem Management team ensuring that robust processes are in place to enable effective remediation of Incidents and Problems. This role will support the Head of ITSM with assignment of resources for tasks, regularly lead team meetings and conduct 121 and develop team members. Act as first escalation point for clients and internal departments.
What will you bring?
What can we offer you?
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Simply put, Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
We are the people.