Network Support Engineer

Node4 has a brilliant opportunity for someone who is committed to learn and develop their networking skills in a cutting-edge service provider with an incredibly friendly and supportive environment. Working alongside a team of Cisco and Juniper certified experts, you will have the opportunity to learn new skills. You will be responsible for helping customers diagnose and resolve complex technical issues.

With our UK based state-of-the-art data centres and national MPLS Network, we have developed a range of compelling solutions forming a unique service portfolio covering data centre services, voice services, hosting and connectivity. We are committed to building on our growing success by meeting and exceeding customer’s expectations through continued investment in facilities, infrastructure and most importantly our team.

What will you be doing?

  • Working within the support team and based at one of our offices/Data Centre you will:
  • Supporting customers networks – Ethernet LANs & WANs, routers, switches, firewalls
  • Own and manage support tickets
  • Utilise network management tools to support customer networks
  • Define and implement standard network provisioning tasks to fulfil customer orders
  • Define and implement change controls
  • Configure & troubleshoot routers and switches
  • Work with other support teams – Service Desk, Voice, Cloud and Applications
  • You will be required to attend customer sites and visit remote sites; therefore a full UK driving license is essential.

What will you bring?

  • Experience of installing and supporting Cisco and/or Juniper networking LAN and WAN solutions
  • Excellent written and verbal communication skills
  • Good technical ability with a solid grounding in routing, switching, security products and technologies
  • Have a can-do attitude, be pro-active, enthusiastic and be able to pick up and learn new technologies in a fast moving dynamically changing environment.

Why join us?

Recognised as one of the UK’s 100 Best Workplaces™ by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.

We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.

Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers – and one another.

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