Client Services Coordinator

We have a fantastic opportunity for an experienced coordinator to join a dynamic and fast-paced Client Services team here at Node4. The role will be focused on supporting Account Managers and customers with customer recontracts, 3rd party renewals and the creation and management of all orders to ensure a positive customer experience. If you are someone with strong organisation and time management skills, with high attention to detail, we would love to hear from you.

What will you be doing?

  • Obtain supplier pricing, quote validation.
  • Prepare the Node4 quote, include detailed notes that may be required.
  • Issue quote to the Customer or Node4 Account Manager.
  • Support Account Managers with customer questions and queries
  • Follow up for updates and providing reporting on quotes, recontacts and 3rd party renewals until closed.
  • Reviewing signed order from customer, process ready for purchasing, making sure vendor pricing is valid.
  • Answer customer questions.

Please find the full list of responsibilities in the job description attached

What will you bring?

  • Customer Service skills with a positive presence to vendors, suppliers, clients and colleagues.
  • Have will and drive to make a difference in a positive working environment.
  • Good communication, and relationship-building skills.
  • Thrives in a fast-moving and evolving environment.
  • Strong organisation and time management skills.
  • Excellent attention to detail is essential.

Why join us?

Recognised as one of the UK’s 100 Best Workplaces™ by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.

We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.

Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers – and one another.

 

 

 

 
 

 



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