Senior Cloud Support Engineer

We are expanding our Cloud Support team and we are looking for an experienced professional with excellent Microsoft 365 skills looking to join a rapidly growing, award-winning and highly accredited company.

Liaising with internal delivery teams, you will act as both a lead point of contact when delivering technical aspects of key customers migration projects and ensuring continuity of services and customer satisfaction regarding the Cloud. You will implement, manage and operate services running within the Cloud environment and leverage the automation framework to improve processes, automate deployment and improve manageability.

What will you be doing?

You will review the entire environment and initiate and execute programmes to reduce failures, defects and improve performance. You will also review and approve change requests relating to the Cloud and monitor and respond to issues and tickets from customers as required. Your other duties will include:

  • Setting the example and mentoring junior members of the team
  • Identifying and addressing undefined issues that require new approaches and perspectives
  • Weekend work to facilitate migrations on to the Node4 Cloud platform and M365
  • Part of On-Call Rota when required, providing out-of-hours support to escalations from second line support staff
  • Working with the Cloud, Apps and Infrastructure teams to support on-going maintenance and product enhancements

 

What we're looking for..

To be considered, you will need to demonstrate experience in providing a high-level of customer interaction.  Being able to respond to queries, show innovation and lead technical conversations during customer projects as part of a larger delivery team.

You should possess a minimum of 3 years practical hands-on experience in the below Cloud Business Applications and Operating Systems.        

  • Microsoft 365 Suite
    • Intune/MDM/MAM
    • SharePoint
    • EndPoint Manager
  • Mimecast
  • Azure Active Directory
  • Exchange
  • Active Directory

Desireable

  • vCloud Director
  • Veeam (including Cloud Connect & O365)
  • Zerto
  • Bit Titan and/or Sharegate
  • SQL Server
  • Azure Administration

 

Why join us?

Recognised as one of the UK’s 100 Best Workplaces™ by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.

We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.

Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers – and one another.



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